Privacy Policy

Last updated: November 3, 2026

Bright Auto Service ("we", "us") respects your privacy. This policy explains what personal information we collect through our website and at our shop, why we collect it, and how we protect it. We follow Canada's Personal Information Protection and Electronic Documents Act (PIPEDA).

Information We Collect

• Contact form: your name, phone number, email address, vehicle details, the service you are interested in, and your message.
• Phone, text, and email: information you share when you call, text, or email us.
• Service records: when we work on your vehicle, we keep your contact details, vehicle information (such as make, model, VIN, and mileage), estimates, invoices, and photos or inspection reports of your vehicle.
• Website usage: anonymous information about how visitors use our site, such as pages viewed, device type, and general location (city level), collected through Google Analytics.

How We Use Your Information

• To respond to your questions and provide quotes
• To book appointments and carry out repairs
• To send you photos, reports, and updates about your vehicle
• To keep service and warranty records
• To improve our website and services

We do not sell, rent, or trade your personal information.

Service Providers We Use

We use a few trusted services to run our website. They only receive the information needed to do their job:

• EmailJS delivers contact form messages to our inbox.
• Google Analytics helps us understand how our website is used. You can opt out with the Google Analytics opt-out add-on.
• Google Maps shows our location on the Contact page.
• Netlify hosts our website.

Some of these providers may store information outside Canada, where it may be subject to the laws of that country.

Cookies

Our website uses cookies from Google Analytics and Google Maps. You can block or delete cookies in your browser settings. The site will still work if you do.

How Long We Keep Information

We keep contact form messages only as long as needed to respond to you. We keep service records for as long as needed for warranty, legal, and tax purposes.

How We Protect Your Information

Our website uses a secure (HTTPS) connection. Access to customer records is limited to staff who need it to serve you.

Your Rights

You can ask to see the personal information we hold about you, ask us to correct it, or withdraw your consent to our use of it (for example, to stop receiving updates). Contact us using the details below and we will respond within 30 days.

Contact Us

If you have questions about this policy or your information, contact us:

Bright Auto Service
8 Strathearn Avenue #24, Brampton, ON L6T 4L9
Phone: (905) 790-0019
Email: info@brightautoservice.com

If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.

Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed.